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Commonly Asked Questions

DEPOSIT & TRANSFERS

1Deposits

In order for TheAmberImperia to accept client deposits, the funds should have a valid source, typically coming from a bank account, online payment provider, or credit/debit card.

As a protective measure against potential fraud, customers are asked to validate the ownership of the stated card or account by submitting a scanned copy or photo of the card. A thorough explanation regarding validation procedures and our Anti-Money Laundering (AML) guidelines can be found in the respective section.

Non-compliance can lead to deposit rejection.It should be noted that the amount deposited in a corporate client account might differ from what was originally sent due to related fees. Even though TheAmberImperia itself doesn't charge commission fees, some may be applied by banks or payment systems. Clients can reference to the deposit and withdrawal webpage for a detailed understanding of these fees.

2Withdrawals

Initiating a withdrawal requires the use of the same bank account, credit/debit card, or payment system account used for deposits.

Withdrawals should also be made in the same currency, following the prevalent Anti-Money Laundering (AML) practices and rules. Keep in mind, there may be extra charges and restrictions related to funds' deposit or withdrawal, majorly concerning trading actions.In unique cases, TheAmberImperia may permit withdrawals to another account, provided it abides by anti-money laundering legalities.

During the withdrawal procedure, additional information and paperwork may also be needed from the clients.

3Withdrawal Process

To initiate a fund withdrawal, follow these measures:

  • Log into your personal account and go to the "Internal Transfers" section in the menu and transfer your funds from the trading account to the MoneyBox.
  • Once the internal transfer is processed, you can request a withdrawal of funds from the MoneyBox to your choice of payment system, bank account, or card.
  • Go to the "Withdrawal" in the menu and fill the necessary fields. The TheAmberImperia administration might contact you in one business day if extra documents are needed.
  • Go to the "Withdrawal" in the menu and fill the necessary fields. The TheAmberImperia administration might contact you in one business day if extra documents are needed. Withdrawals will be divided proportionately on basis of the deposits made with each payment detail if you have two or more active payment particulars.
  • A primary bank deposit is necessary for bank account withdrawals.While TheAmberImperia doesn't charge any withdrawal commissions, keep in mind the recipient bank might apply their fees resulting in withdrawal amount alterations.
  • On getting a withdrawal request from a customer, TheAmberImperia ensures the completion of the withdrawal process within 5 business days.

Take note that the company doesn't accept payments from or make payments to third parties as per international protocols against money laundering and terrorism financing. Clients are responsible for any delays due to actions from third parties.

PLATFORM USAGE

What is the Underlying Asset?

An Underlying Asset is a financial instrument used to develop an option which includes commodities, indices, stocks, or currency pairs.

Rate Colors on the Trading Platform

Color coding is used to showcase price changes. Green shows a price increase and red indicates a price decrease.

What time is displayed on this website?

The displayed time is adjusted to align with the trader's time zone.

INVESTMENTS

Where can I find the exact trading hours for each asset?

Our platform provides a detailed list of all available financial assets along with descriptions, expiration times, symbols, and trading hours. You can find links to asset indexes and maturity dates at the bottom of the main webpage.

Is software installation necessary?

Our company provides a web-based trading platform, which allows clients to access their accounts and trade using any device with internet connectivity.

Are VPN/Tor connections permitted?

It's not obligatory but we recommend using a reliable and fast connection for optimum performance of our corporate site interface and API.

ACCOUNTS

Which currencies are accepted for trading?

Clients have the privilege to open accounts in one the following cryptocurrencies: BTC, ETH, or LTC. The selected currency cannot be altered post-registration.

Is it necessary to make a deposit during the registration process?

No, registration on this website doesn't mandate a deposit or credit/debit card details. However, a deposit into their account is crucial for the clients to start trading.

LEGAL & PRIVACY

What level of security can I expect when trading with you?

Our team takes every precaution to assure the highest security level for our customers. We employ a globally acknowledged and trusted security system called SSL (Secure Sockets Layer) for this purpose, that encrypts all online credit card payments. Our automatic system immediately alerts any client if their browser doesn't support SSL.

Is taxation applicable to payouts?

Our traders bare their own responsibility to meet their tax duties in line with the laws of their respective countries of residence. The website's menu contains a description of our general terms and conditions for more information.